Here at Revamp, we strive to give our customers the fastest shipping experience possible.
1. PROCESSING TIME
Our processing time may vary anywhere from:
• 1–2 business days
Please note that holidays and weekends are excluded from business days. Once orders have been shipped, order cancellations with change of address are no longer available. Please see our refund policy for further information.
2. SHIPPING TIME
The shipping time refers to the time your order travels from being dispatched to being delivered to your doorstep.
Please note that delivery to remote or rural areas may take longer than the average shipping time displayed below.
The shipping time varies from:
• 7–14 business days — Australia (standard delivery)
• 14–21 business days — International destinations
Please email us if you wish to enquire about the average shipping time for a specific country.
A tracking number will be provided to your email when the order is shipped. If you do not receive your tracking number after 5 business days of placing your order, please reach out via the contact page or email us at revamp2026@gmail.com.
WRONG / LOST / STOLEN PACKAGES
We take no responsibility for the result of a wrong address, absent, or lost packages.
Please double-check your shipping address before completing your order and contact us immediately if your address is found to be incorrect.
Once orders are shipped, there is absolutely nothing we can do to update the delivery address. It is the customer's responsibility to provide us with accurate and complete shipping details for successful delivery.
It is the customer's responsibility to collect their order from the local post office after a failed delivery attempt. Orders that are not collected in time are returned to the sender — this falls outside our responsibility and control.
SHIPPING FEES
Shipping fees and address cuts will be priority processed and insured. Shipping fees are non-refundable.
FAILED DELIVERY ATTEMPT
Following a failed delivery attempt, it is the customer's responsibility to collect their order from the local post office within the designated time frame.
Undelivered parcels that are returned to the sender fall outside our responsibility and control.
DID NOT RECEIVE YOUR ORDER?
Delivery success will be determined by the update in the tracking system. Your order will be considered successfully received according to the tracking information. If, under a successful delivery update, you haven't received your order, please contact your nearest post office as soon as possible to find out the whereabouts of your order.
SHIPPING METHOD
Courier & Service Selection
We want to get your order to you as quickly and safely as possible. To achieve this, we reserve the right to select and change any appropriate shipping method or third-party courier depending on your delivery.
Please note that the specific shipping method or courier used to complete your order may vary based on your location, product availability, and the fastest available route. As a result, the final carrier may differ from the method selected or carriers displayed at checkout.
Why do we do this? Regional logistics networks change daily. By remaining flexible with our courier choice, we ensure your package is processed through the fastest operating network at the time of dispatch. Rest assured, any variation in courier selection will match or exceed the estimated transit times of the service selected at checkout.
COULDN'T FIND WHAT YOU WERE LOOKING FOR?
We are more than happy to assist in any way we can. If you couldn't find what you were looking for, or needed more help, please reach out via the contact page or email us at revamp2026@gmail.com.