Frequently Asked Questions
• Where is my tracking number?+
A tracking number will be emailed to you once your order has been dispatched. Please allow 1–2 business days for processing. If you have not received your tracking number after 5 business days, please reach out via the contact form below or email us at revamp2026@gmail.com.
• How long will my order take to arrive?+
Australian orders typically arrive within 7–14 business days. International orders may take 14–21 business days depending on your location. Please note that remote or rural areas may experience slightly longer delivery times.
• I entered the wrong shipping address. What should I do?+
Please contact us immediately via the form below or at revamp2026@gmail.com. Once an order has been dispatched, we are unable to make any changes to the delivery address. It is the customer's responsibility to ensure all shipping details are correct at the time of checkout.
• How do I care for my Revamp product?+
Our products are crafted from premium materials and require minimal maintenance. We recommend wiping surfaces with a soft, dry cloth and avoiding exposure to direct sunlight or moisture for extended periods. Handle with care to preserve the integrity of the crystal and lighting components.
• My item arrived damaged. What can I do?+
We're sorry to hear that. Please contact us within 7 days of receiving your order and include a photo or short video clearly showing the damage. We will assess your case and work to find the best resolution for you.
Contact Us
We're here to help. Reach out to us using the form below and we'll get back to you within 1–2 business days.